Legal
Refund & All-Sales-Final Policy
Every keepsake is personalized to your photos and your story, which means we can't resell or restock it for someone else. Because of that, all sales are final once your proof is approved. We stand behind the quality of every piece we make — if something arrives damaged or incorrect, reach out and we'll make it right.
Please allow 7–10 business days from the time your proof is approved and payment is received for your order to be completed.
If your order arrives damaged or there's a defect, reach out within 5 days with a photo or short video and we'll personally review it and make it right.
Because these are one-of-a-kind and made to order, we can't accept returns or exchanges for change of mind.
Event deposits
Event deposits are non-refundable. They reserve your date and are applied toward your total. The facilitation fee and magnet balance are due before your event.
Damage or defect claims: tsocustomkeepsakes@gmail.com